Contact information
Contact Us
Let's talk. 💬
We're a real team of humans behind Kartlly, not a faceless call center — and we genuinely love hearing from you. Whether you have a question about an order, need help finding the perfect product, or just want to share feedback, we're here for it.
📬 Quick Ways to Reach Us
📧 Email Us
roshanchauhandotnet@gmail.com Best for: Order queries, returns, detailed questions, feedback Response time: Within 24 hours on business days
📱 WhatsApp / Call
+91 94082 56088 Best for: Quick questions, order tracking, urgent help Available: Monday to Saturday, 9 AM to 6 PM IST
📍 Our Address
Kartlly Ahmedabad, Gujarat, India
🕐 Business Hours
Monday – Saturday: 9 AM – 6 PM IST Sunday & Public Holidays: Closed
Messages received outside business hours will be answered the next business day. We promise to get back to you as soon as humanly possible.
💡 Before You Reach Out…
Many common questions are answered in our help pages. You might find your answer instantly here:
- 📦 Where's my order? → Check our Shipping Policy
- 🔄 How do I return an item? → See our Return & Refund Policy
- 💳 Payment or billing questions? → Check our Terms of Service
- ❓ General FAQs → Visit our FAQ page (coming soon)
📝 Send Us a Message
Fill out the form below and we'll get back to you within 24 hours.
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- Name (required)
- Email (required)
- Phone Number (optional)
- Order ID (if applicable)
- Subject
- Message (required)
🤝 For Business & Collaborations
Interested in partnering, collaborating, or working with us? We'd love to hear from you:
- Influencer collaborations: Email us with "Collab" in the subject line
- Bulk / wholesale orders: Email us with "Wholesale Inquiry" in the subject line
- Press & media inquiries: Email us with "Press" in the subject line
- Supplier / vendor partnerships: Email us with "Vendor" in the subject line
Send all the above to roshanchauhandotnet@gmail.com
🌐 Follow Us
Stay in the loop with new arrivals, behind-the-scenes, and little joy daily:
- Instagram: @kartlly (add your handle)
- Facebook: Kartlly (add your page)
- WhatsApp Channel: Join Kartlly Updates (set this up for broadcast updates)
💛 A Note from the Founder
Hey, I'm Roshan — the person behind Kartlly. Every email you send lands in my inbox, and I read each one personally. Your feedback shapes what we do next, your questions make us better, and your support means more than you know.
If there's ever anything you're unhappy with, please don't hesitate to reach out. I'd much rather hear it directly and fix it than have you walk away disappointed. We're building Kartlly to be the kind of store we wish existed — and that's only possible because of customers like you.
Thanks for being here. 🧡
— Roshan Founder, Kartlly